SPECIAL EDITION: Elite Partners Series – featuring EMPYREAN
August 2022
We are very proud of our Elite Partnerships with Carriers and Vendors that incorporate technology into all they do. This series features each of our Elite Partners, who offer savings and efficiencies for your technology and communication needs.
This week’s featured partner is Empyrean. Our series hosts, Therese Tomasek & Holli Brummett, sat down with Stephanie Haney & Jim Priebe to discuss Empyrean’s tech know-how, company developments, and market wins. Be sure to also check out the Empyrean podcast episode.
BTR:
What is Empyrean’s claim to fame?
Empyrean:
Empyrean has been around since 2006, so we are not rookies by any means. We serve clients of all sizes with a focus on service to a variety of industries and with a mixture of benefits strategies. We are focused on building culture through employee benefits to connect employees with their benefits and enrich their lives. We deploy a service-first approach to technology and measure it regularly.
BTR:
What’s new and exciting for Empyrean?
Empyrean:
We are so excited to launch our Pilot Plus tool, which is a claims-based decision support and engagement tool. This data-driven tool helps employees choose which plans are best for them with year-round access.
BTR:
Tell us about your integration opportunities.
Empyrean:
Integrations are important to us, and we consider Empyrean is one part of a bigger technology ecosystem. We know we can’t be the curator of every employee benefit, so we work together with outside vendors and carriers to make the benefits experience the best it can be for employees.
We use APIs to make sure the employee experience is easy and understandable, with a focus on data sharing, especially with demographic information. We also use APIs within our Pilot Plus tool which supports the relevance of the employee benefits strategy overall.
BTR:
Data security is essential for employers these days. What are you doing to protect data and maintain security?
Empyrean:
Nothing is more critical to Empyrean than data security. We are SOCII Compliant and “Exception Free” with our SOC audit testing since day 1. Empyrean is continually investing into security projects, including ISO Certification by the end of 2022. Our bit site score has been ranked highest amongst our technology peers.
BTR:
What’s on Empyrean’s roadmap?
Empyrean:
Empyrean is continuing to pursue the next evolution of “benadmin” by engaging with brokers, employers, and partners like BTR. We are listening to a myriad of voices from a variety of benefits spaces, including a Client Council, for the needs across the market. Our Pilot Plus program will grow and expand as we start plugging in more claims data. We also recently partnered with Nelson Hall to gather market research which is informing the trajectory of Empyrean’s development in the coming year.
Empyrean is also homing in on year-round engagement and connection strategies for employees. We feel employees deserve the best support for Life Events and more, so we are implementing communications tools to support a more streamlined enrollment strategy and continue to extend the employer’s culture into the employee’s benefit experience.
BTR appreciates our partnership with our Elite Partners. Be sure to check out our other partners on our website. If you’d like more information about savings and efficiencies offered through our Elite Partners, please email BTRProjects@bentechre.com.
