SPECIAL EDITION: Elite Partners Series – featuring FLORES
We are very proud of our Elite Partnerships with Carriers and Vendors that incorporate technology into all they do. This series features each of our Elite Partners, who offer savings and efficiencies for your technology and communication needs.
This week’s featured partner is Flores & Associates. Our series hosts, Therese Tomasek & Holli Brummett, sat down with Dan Taylor to discuss Flores’s tech know-how, company developments, and market wins.
BTR:
What is Flores’s claim to fame?
Flores:
30 years ago, Flores started as a small firm in Charlotte, NC focused on Consumer Driven Health plans. Today, we proudly offer COBRA administration, FSA, HSA, Plan Documents, Billing Services, and more.
BTR:
Tell us more about your growth from 30 years ago to today.
Flores:
Flores’s growth is comprised of organically and through acquisition. We have always focused on relationship with our employers and brokers and through this referral model, we were able to cultivate a loyal and respectful atmosphere for employee benefits work. Our skilled and talented team has brought expansion for a myriad of technology opportunities on the service front, which is very exciting.
Flores also saw growth through key acquisitions – ProBenefits was acquired in January of 2022, BeneFlex was acquired in July 2022, and Leave Solutions was acquired in April 2022 to be able to offer new FMLA services.
BTR:
What new services are on the horizon for Flores?
Flores:
Thanks to our acquisition of ProBenefits, we now offer services for ERISA Wrap documents, Premium Only documents, and Form 5500 preparation services to our customers. These services are supported by a team of dedicated compliance experts, which includes two on-staff specialized attorneys.
BTR:
How is Flores using technology to enhance their services?
Flores:
We leverage a proprietary platform for account-based plans, administration, and COBRA for all our clients. We are continually investing in our technology to refine and enhance our platform. We now have a mobile app as well as team dedicated to integrations. Flores aims to keep the enrollment and administration experience accessible and accurate.
Flores recognizes that the workforce is changing, that employees are looking for more connection with their employers. We believe that technology is the key to making that connection in real time.
BTR:
We’ve heard about a lot of changes… what is staying the same?
Flores:
Flores’s service model is here to stay – our customers will receive a dedicated account manager to support them when they have questions or issues with our products. We continue to develop proactive ways to support the account manager to ensure customers are having a positive experience with their services. For example, we deploy a quality assurance team who audits enrollment data and identifies any potential issues before they impact an employee. We also train our service representatives through a rigorous and thorough training program that is designed to maintain a superior level of service.
The core of our model is to develop loyalty with our clients and provide brokers with a trusted partner to supplement their role to employers. We maintain that technology brings tremendous value to these relationships, allowing Flores to remain being a leader in the market.
BTR appreciates our partnership with our Elite Partners. Be sure to check out our other partners on our website. If you’d like more information about savings and efficiencies offered through our Elite Partners, please email BTRProjects@bentechre.com.
