Alicia Shedeck
Client Experience Manager

As a Client Experience Manager, Alicia manages implementation projects and ongoing support for clients and brokers on the Employee Navigator platform as part of the BTR Extend team. She has a passion for working closely with her clients to build strong relationships and gain an in-depth understanding of their benefits and system needs to ensure the best possible experience. Alicia prides herself on her strong work ethic and her ability to problem solve quickly and effectively. She brings with her over 15 years of benefits administration experience in both broker and carrier roles. Alicia received her bachelor’s degree from Millikin University.