Iris Baize
Service Center Representative

Iris delivers ongoing customer service and support to BTR Extend clients and their employees. Prior to joining BTR, Iris spent 20 years in call center Training/Business Analyst work with a specialization in State Unemployment public assistance. Iris developed an appreciation for call center environments by developing training and guiding employees on how to better assist the public. She also developed a passion in implementing new processes and providing data analysis for state congress.  Her strong work ethic and commitment to lifelong learning has brought her to BTR.  She believes that combining her experience in customer service, her continuing to complete her degree in information technology and her gained knowledge here at BTR will provide a great asset to the clients we serve.